Privacy policy

PRIVACY POLICY

 

This Privacy Policy, together with our Terms of Use (http://getpronto.com/en/terms-use) applies to your use of and access to Pronto Website (hereinafter “the Website”). Please read the following carefully to understand our practices regarding your personal data and how we handle it. 

The Website belongs to Home Control Singapore Pte Ltd (UEN: 201225008R) with registered office at 151 Lorong Chuan, #04-03A (Lobby C), New Tech Park, Singapore 556741 (“Home Control”). 

By continuing to visit and use the Website, you: 

  • expressly acknowledge and accept the exclusive application of the rules and conditions set out in this Privacy Policy; and 
  • give explicit consent to the processing of your personal data by Home Control. Your consent will also apply to the use and disclosure of personal data in the context of the development of new services or functions, as far as such use and disclosure lies within the original purposes of the Website.

 

1. Personal Data 

When you access the Website, Home Control and/or its third party service providers may automatically collect and store certain personal information and/or data about you, including but not limited to your IP address, operating system, browser, name, email address and other information you directly provide to Home Control.

Home Control respects your privacy and ensures that the personal information provided by you is treated as confidential.  

 

2. Objective

Home Control is the data controller of the personal data collected by the use of the Website. As data controller, Home Control shall, alone or jointly with others, determine the purposes and the (legal and technical) means (see article 4) of the processing of personal data.

Home Control will use this information to enhance, evaluate, develop and improve the Website and its services.

Personal data directly provided by you to Home Control will be used to process your inquiries.

Home Control will never store personal data any longer than strictly necessary. Home Control will keep an archive of your data as long as your account is active or as long as your personal data appears necessary to offer you a certain service.

 

3. Third Parties

In certain circumstances, your personal data can be transferred to the following third parties:

  • our business partners that assist us with the administration and operation of the Website. Data transferred to these parties are mainly your IP address and certain cookies (see below);
  • Peel for processing customer support issues that cannot be processed by Home Control; 
  • Other third parties when Home Control is mandated to do so by law;

 

4. Transfer of information

Please be aware that by providing us with your personal data, you understand and agree that: (a) your personal data may be transferred to and stored on servers located outside your resident jurisdiction; and (b) to the extent you are a resident of a country other than Singapore, you consent to the transfer of such data to Singapore or any countries for processing by us, our affiliates and/or any other organisation which we may choose, in accordance with this Privacy Policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Home Control also guarantees that any third party that your personal data is transferred to will provide an adequate protection of the personal data.

 

5. Means used to process personal data and Cookie Policy

Home Control uses several means to optimize your experience and detect possible (technical) issues related to the Website. Home Control collects and processes personal information related to its Website users to offer a safe, comfortable and personalised experience when visiting the Website. 

Cookies contain information that is transferred to your computer’s hard drive. During the course of your use of the Website, Home Control may utilize cookies as well as collect information about your computer such as IP address, your operating system and browser. This information is used as part of the user authentication process and for system administration. Additionally, it will help Home Control to improve his website and develop better and more personalized services. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. 

Home Control does not make use of a technical solution that would enable Home Control to respond to your browser’s “do not track” signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all or certain cookies. If you do disable cookies in your browser settings, you may find that certain sections of the Website will not work.

For more information on how to alter your cookie settings for the browser that you use, see:

On the Website, also flash cookies are used. Flash cookies may be removed by managing your flash player settings. Depending on the version of browser and media player you use, you may be able to manage Flash cookies with your browser. You may manage Flash cookies by visiting the Adobe website. Please be aware that restricting the use of Flash cookies may affect the features available to you. 

To gather statistics about traffic and traffic sources, Home Control uses Google Analytics as data processor. A data processor is a natural or legal person, public authority, agency or any other body which processes personal data on behalf of the data controller. The data processor must be a separate legal entity with respect to the data controller. Google Analytics generates statistical and other information about the Website use by means of cookies, which are stored on your computer. The information generated relating to the Website is used to create reports about the use of the Website such as traffic and traffic sources. Google will store this information. At no point does Google stores personal information; it only stores anonymous data such as connection time, device used and location.

Google may apply the gathered personal data for own purposes in which Google is the data controller. This is when Google determines alone or with others the purposes and (legal and technical) means of the processing of personal data. Google’s Privacy Policy is available at http://www.google.com/privacypolicy.html.

Cookies will also be transferred to Facebook Custom Audience. Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising. More information about your privacy on Facebook can be found here: https://www.facebook.com/about/privacy/ If you no longer want to see these ads, go to www.facebook.com/help/247395082112892 or https://www.facebook.com/settings?tab=ads.

You may also opt out of participation in Home Control’s Facebook Custom Audience by sending an email, from the email address you are opting out of, to privacy@prontocontrol.com For your opt out to be effective, you must: (i) place the following text in the subject line of the email - "Opting Out of Facebook.com Website Custom Audience Ads", and (ii) in the body of the email, include your name and email address. Home Control will forward your name and email address to Facebook.com with a request to delete you from all of Home Control’s Facebook Custom Audience Ads.

 

6. Access, correct or delete personal data

You are entitled to consult, correct or delete your personal data. Therefor you can contact Home Control at privacy@prontocontrol.com. Home Control can only attend to your request to consult correct or delete your personal data, if this request contains a copy of your ID. 

Please note that the removal of your personal data from our servers and databases may not delete information stored in our data backups and archives, which we reserve the right to maintain for purposes of compliance with our legal obligations, but which we will delete in the normal course of our business.

 

7. Right to object

You can object to the processing of your personal data if:

  • there are sufficient legitimate and weighty grounds relating to his particular situation. The exceptions provided in article 5, (b) and (c) of the Belgian Privacy Act are also applicable to this right to object;
  • for purposes of direct marketing; or
  • if the personal data which have been obtained are incomplete or irrelevant, in view of the purpose of the processing.

In such case, please contact Home Control at privacy@prontocontrol.com. Your request will be executed at any time, free of charge and without further justification. 

 

8. Security

We have put in place procedures in an effort to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information we collect. We also take reasonable steps to help make sure that third parties we work with protect the security of your personal data.

However, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, and any transmission is at your own risk and it is possible that third parties may unlawfully access such personal information through a number of means despite our efforts.

 

9. Links to third party sites, content and services

The Website may contain links to other websites, such as those of sponsors, advertisers, social networking platforms, and survey companies.

This Privacy Policy does not cover the privacy policies and information practices of any such third parties. These other websites are governed by their own privacy policies or information collection practices, which may be substantially different from ours.

 

10. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. Any changes we may make to our Privacy Policy in the future will be posted on this page. We encourage you to periodically check back to review this Privacy Policy to understand our current privacy practices.

 

11. General Provisions

This Privacy Policy shall be exclusively governed by and interpreted in accordance with Singapore law unless otherwise determined by mandatory legislation of your country of residence. Any dispute arising under or relating to Home Control’s website shall come under the jurisdiction of the competent court of the judicial district where Home Control has its registered office to the extent permitted by applicable law.

If any provision of this Privacy Policy is deemed invalid by a court of competent jurisdiction, the validity of such provision shall not affect the validity and enforceability of the remaining provisions which shall remain in full force and effect. The titles are always of mere illustrative character; they have no legal value.

 

12. Contact 

If you have a comment, question or request regarding this Privacy Policy, please contact our Data Protection Officer at: privacy@prontocontrol.com.